Refund policy

Returns and exchanges

Unworn, unwashed pieces with the specimen hang tag still attached can be returned within 14 days of delivery.

To start a return, email solobylefleur@gmail.com with your order number and the item(s) you are sending back. We will reply with return instructions. Items sent back without a return request will not be accepted.

Return shipping is paid by the customer unless the item arrived damaged, defective or wrong.

Damaged, defective or wrong items

If something arrives damaged, misprinted or not what you ordered, email us within 14 days of delivery with a photo and your order number. We will replace it or refund you at no cost.

Final sale

Sale items and gift cards cannot be returned.

Refunds

Once we receive and inspect your return, we will email you. Approved refunds go back to your original payment method within 10 business days. Original shipping costs are non-refundable.

Exchanges

The fastest way to get a different size is to return the piece you have and place a new order for the size you want.